Complaints Procedure
At Kitchen Connections Limited, we are committed to providing a high standard of service to all our customers. As an independent, family-run business, we take complaints seriously and aim to resolve any concerns fairly, promptly and professionally.
How to Make a Complaint
If you wish to make a complaint, please contact us using one of the following methods: Email: info@kitchenconnectionsltd.com Telephone: 0114 236 6933 / 07931 778 264 Post: Office1, Maria House, 3 Fox Valley Way, Fox Valley, Stocksbridge, Sheffield, S36 2WA Please include your name, contact details, details of your complaint, relevant dates or references, and what outcome you are seeking.
What Happens Next
Your complaint will be acknowledged within 7 working days and reviewed by Wayne Rayworth, Company Director. We aim to provide a full response within 28 working days. If additional time is required, we will keep you informed.
Finance-Related Complaints
If your complaint relates to a finance agreement, it may be referred to our finance provider. Kitchen Connections Limited (FRN: 1052460) are an appointed representative of Koze Group Ltd, a credit broker not a lender. Koze Group Ltd are authorised and regulated by the Financial Conduct Authority (FRN 811281), registered in England (08357963). We offer finance products from a panel of lenders. Credit subject to age and status.
You may also raise a finance-related complaint directly with our finance provider via the following link: https://www.hiber.com/complaints
If You Are Not Satisfied
If your complaint remains unresolved and relates to regulated finance, you may have the right to contact the Financial Ombudsman Service. Further details will be provided where applicable.
Privacy Policy
Kitchen Connections Limited is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store and protect your information in line with UK GDPR.
Who We Are
Business Name: Kitchen Connections Limited Business Type: Independent, family-run kitchen design, supply and installation business Director: Wayne Rayworth Contact Details: info@kitchenconnectionsltd.com 0114 236 6933 / 07931 778 264
What Information We Collect
We may collect personal information including name, address, email address, telephone number, property details and information provided during enquiries or appointments. If you apply for finance, we may also collect additional information such as date of birth, financial information and identification details required for assessment.
How We Use Your Information
We use your information to respond to enquiries, provide designs and quotations, carry out installations, process finance applications, communicate with you and meet legal or regulatory obligations.
Sharing Your Information
We do not sell your data. Information may be shared with trusted suppliers, installers and finance providers where necessary to deliver our services. Finance information will be shared with our finance provider to assess your application. The finance provider will have their own privacy policy governing how they handle your data.
Finance Information
Kitchen Connections Limited (FRN: 1052460) are an appointed representative of Koze Group Ltd, a credit broker not a lender. Koze Group Ltd are authorised and regulated by the Financial Conduct Authority (FRN 811281), registered in England (08357963). We offer finance products from a panel of lenders. Credit subject to age and status.
Your Rights
Under UK GDPR, you have the right to access your data, request corrections, request deletion (where applicable), object to processing and request data portability.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us using the details above.